1. Shipping Policy
Introduction: We aim to deliver your gifts safely and promptly across [Kenya/Nairobi].
- Shipping Destinations: We currently ship to [List regions, e.g., All counties in Kenya / Nairobi and surroundings].
- Shipping Costs:
- Standard Delivery: KES [Amount] for orders below KES [Amount].
- Free Shipping: Available for all orders over KES [Amount].
- Delivery Timelines:
- Order Cut-off Time: [e.g., 2:00 PM EAT].
- Handling Time: [e.g., 1–2 business days] (This is the time to prepare the gift).
- Transit Time: [e.g., 1–3 business days for Nairobi, 3–5 days upcountry].
- Delivery Partners: We use [e.g., G4S, Wells Fargo, or Internal Riders] for all deliveries.
- Tracking: Once your order is dispatched, you will receive a [SMS/Email] with tracking details.
2. Returns & Refund Policy
Introduction: We want you to love your gift. If you are not satisfied, we are here to help.
- Return Window: You have [e.g., 14 or 30] days from the date of delivery to request a return.
- Condition of Items: To be eligible, items must be unused, in the original packaging, and in the same condition you received them.
- Non-Returnable Items:
- Personalized or custom-made gifts (unless they arrive damaged).
- Perishable items (like flowers or food).
- Sale items (unless defective).
- Return Process: To initiate a return, please contact us at [Your Email] or [Phone Number].
- Return Shipping Costs: [e.g., Customers are responsible for paying their own shipping costs for returning items].
- Refunds: Once we receive and inspect the item, we will notify you. Approved refunds are processed within [e.g., 7] days to your original payment method (e.g., M-Pesa or Credit Card).